From the tow truck to the settled invoice, NAHSC runs the machinery behind vehicle protection brands: intake, adjudication, authorization, and payment.
Contract holders and repair facilities reach a claims team that can see the contract, confirm eligibility, and open the claim on the first call — no callbacks to get started.
Coverage decisions are made from the contract language, the verified diagnosis, and the service records — documented so that any decision can be explained and defended.
Parts, labor hours, and diagnostic time authorized against industry-standard guides, with rates settled directly with the repair facility before the work begins.
Covered repairs are paid to the facility by corporate card or ACH at completion. Facilities that get paid promptly answer the phone the next time — that serves every contract holder after this one.
Roadside assistance, towing, and rental reimbursement benefits administered per the program’s terms, coordinated so the contract holder isn’t the go-between.
Whether the program is marketed by a dealership group, a direct-to-consumer brand, or an agency, the administration underneath should be boring — in the best sense: consistent decisions, clean files, current payments.
Contract terms, rate structures, and coverage tiers implemented in administration exactly as filed and sold.
Claims experience, loss trends, and service metrics reported on a schedule your actuaries and your regulators can live with.
Your customers hear your brand on the line. Escalations handled with the file open and the history in front of us.